This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have
purchased through the Platform. Under this policy:
1. Cancellations
will only be considered if the request is made 10 days of placing the order. However, cancellation requests may not be entertained if the
orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the
process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. BNN NEWS MEDIA SERVICE does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that
the quality of the product delivered is not good.
3.
In case of receipt of damaged or defective items,
please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 10 days of receipt of products. In case you feel that the product received is not as
shown on the site or as per your expectations, you must bring it to the notice
of our customer service within 10 days of
receiving the product. The
customer service team after looking into your complaint will take an
appropriate decision.
4.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
5. In case of any refunds approved by BNN NEWS MEDIA SERVICE, it will take 10 days for the refund to be processed to you.
